Each Dead Drop is available for preorder for a limited time. After the preorder window closes, I personally handle the printing or embroidery process before shipping it directly to you. You can find the estimated shipping date for the current drop on the product page.
I am committed to providing high-quality, made-to-order items crafted with care and precision. Because our products are custom-made just for you, we generally do not accept returns or exchanges.
However, we want you to be completely satisfied with your purchase. If there is an issue with your order, such as a defect, damage, or a mistake on our part, please contact us at orders@stillalivesupplyco.com within 7 days of receiving your item.
When reaching out, please include:
We will review your concern promptly and work with you to resolve the issue, whether that involves a replacement, refund, or another solution.
We currently ship to Canada, the UK, Australia, Ireland, and New Zealand using USPS and DHL Express.
For international orders, customs duties and import taxes are not included in your order total at checkout. These fees are determined by your country’s customs agency and must be paid by the recipient upon delivery.
What this means for you:
Each item is made to order before being shipped. Production times may vary, and shipping estimates begin once your order has been completed and shipped.
Delays may occur due to customs inspections, holidays, or carrier processing times.
If you have questions about international shipping, please contact us at orders@stillalivesupplyco.com before placing your order.
